Exchanges & Help With Your Order
Find your perfect fit
Every piece is made by hand in small batches, so we would always rather find you the right size than take a piece back. Whichever option suits you, get in touch and we will sort it.
Choose what works for you
• Exchange - a different size, or a different style subject to availability
• Refund - back to your original payment method
How it works
Email us at hello@prettyinpeach.co.uk within 14 days of your order arriving, before sending anything back. We will tell you how and where to send your parcel. Pieces sent back without getting in touch first cannot be accepted.
Your piece needs to come back in the same condition it reached you: unworn, unwashed, with tags on and in its original packaging, along with proof of purchase.
Postage
You arrange and pay for posting your piece back to us - we will tell you where to send it.
Once it reaches us, we post your exchange out free of charge within the UK. US exchanges carry a $10 charge for posting the replacement. Elsewhere, we will confirm the postage charge before you send anything back.
If your piece arrived damaged, faulty or not what you ordered, we cover the postage both ways.
What we cannot take back
Custom and personalised pieces, and gift cards. One-of-one pieces cannot be exchanged for another size, because there is only ever one of them.
Exchanges also depend on fabric availability in your region, so certain pieces can only be exchanged for the same fabric we hold near you.
Sale pieces
Sale pieces can be exchanged or refunded on exactly the same terms as everything else.
If something arrives damaged
Check your order when it arrives and message us straight away if anything is damaged, faulty or not what you ordered, and we will put it right.
Your rights
If you are in the UK or the EU you have 14 days from receiving your order to cancel it and receive a refund to your original payment method, without giving a reason. This includes sale pieces. Made-to-measure and personalised pieces are the only exception. If you cancel under this right we refund what you paid for the piece plus the standard delivery charge on your original order; the cost of posting it back to us is yours. To cancel, email hello@prettyinpeach.co.uk.
Questions
Email hello@prettyinpeach.co.uk and we will help.